Refund policy

Returns & refunds

CECII shots are fresh, perishable food. For that reason we can’t accept returns or offer refunds once an order has been sent, including if you change your mind.

If something is wrong with your order

If your order arrives damaged, faulty or is not what you ordered, email us at team@ceciihealth.com as soon as you can after it arrives, with your order number and a photo. We will replace it or refund you.

Cancelling an order

If you need to cancel, email us as soon as possible. We can cancel and refund an order that has not yet been sent.

This policy does not affect your statutory rights.